The Situation

By its nature infrastructure delivery is complex work, and rail infrastructure is especially complex work. Rail Delivery does this work as an arm of Transport for NSW. And, to perform this work, Rail Delivery needs an incredible multi-disciplinary team of highly skilled professionals and support staff.

For years the infrastructure industry in Australia has been experiencing an acute shortage of expertise as the number and size of projects being delivered, and those in the pipeline, are at record levels. So, like some other industries, there is a war for talent and that means staff retention and development are of vital concern to Rail Delivery’s executive team.

Our Engagement

ECI Partners work across arms of NSW Government and has worked closely with Rail Delivery to design and deploy a bespoke program that supported and developed the key capabilities of senior project delivery professionals.

The program we developed had to be certain it would address the added challenge of engaging 20 participants of incredibly diverse backgrounds, people with a huge range of industry experience as well as diverse roles within Rail Delivery.

ECI pioneered the development of a pod coaching program that:

  • addressed the unique and specific needs of Rail Delivery
  • introduced an evidence-based approach to learning and development
  • translated academic theory and research into an experience that was highly practical and deeply personal, so we could meet each person’s development goals
  • facilitated greater cohesion, connection, and collaboration across the organisation

The Result

Pod coaching is an ideal way to develop an entire team, or individuals in a more personalised format across an organisation, even if they are not always working with one another.

When participants were asked to provide feedback on their coaching experience, they provided the following results:

  • 100% of participants agreed or strongly agreed the program was worthwhile
  • 100% of participants agreed or strongly agreed they were learning practical ideas from the program that they can use in their roles
  • 100% of participants felt the program is making a positive impact on their performance

The pod coaching experience also enhances esprit de corps within an organisation as the participants return to their roles having had a shared experience, a large part of which is experienced at a deeply personal level, which builds bonds between peers.

Verbatim

“The feedback from the eci pod program speaks for itself. I commend eci for developing this unique approach that has allowed us to develop the capabilities of our future leaders in a bespoke, and yet scalable way. This approach has strengthened the glue across our Rail Delivery branch and helped to create valuable relationships that didn’t exist prior.”

Peter Church, Head of Rail Delivery, Transport for NSW